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How wos55 Handles Your Rights and Obligations

Our legal terms set out the rules that govern your account, the data we hold, and how disputes are handled — written plainly so you know exactly where you stand.

Account Terms & ConditionsPrivacy and Data PolicyDANA, OVO, GoPay Payment RulesJurisdiction-Dependent AccessPolicy Update Notices
wos55 How wos55 Handles Your Rights and Obligations
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Our account security practices are built around the principle that your data should only ever move where you explicitly authorise it. We use SSL encryption on every page, OTP verification on login from new devices, and rate-limiting on withdrawal requests to catch unusual activity early. Here is a breakdown of the four areas we take most seriously.

Data Retention We keep your account records — including DANA, OVO, and GoPay transaction logs — for the period required by applicable law. Once that period expires, data is securely deleted or anonymised from our systems.
Cookie and Session Policy Session cookies keep your account active during a visit; preference cookies remember your chosen payment method. You control both from browser settings or the consent panel in your account profile page.
Identity Verification When a withdrawal is flagged for review, we may ask you to confirm identity via a document upload through the secure account portal. This step protects your wallet balance against unauthorised withdrawal requests.
Policy Change Contact If our terms change in a way that affects your data rights, we send a notice to your registered email at least seven days before the change takes effect. You can raise objections via live chat or the policy email desk.
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Team online

Live Chat Support

For questions about your account terms, data held on file, or a specific transaction dispute, open live chat from the account menu. Our support team handles policy queries directly and can escalate to our compliance desk when needed.

Email Policy Desk

Send formal data requests, account-closure notices, or written objections to our policy email address found in the footer. We aim to respond to written policy matters within the timeframe required by applicable regulations.

Account Settings Portal

Minor consent changes — such as updating marketing preferences or revoking cookie consent — can be made directly in your account settings without contacting support. Your privacy controls are a few taps away on mobile.

Common Questions About Our Legal Terms

These are the questions we see most often when it comes to account terms, data rights, and policy changes. If your question is not here, live chat is the fastest way to get a direct answer.

The full terms are linked in the footer of every page. We keep the live version there; any archived versions from prior periods are available on request via the policy email desk.

Send a written data-access request to our policy email address. We will identify the records tied to your account, including transaction history for DANA, OVO, and GoPay, and respond within the period required by applicable law.

You may request deletion of data we are not legally required to retain. Some records — particularly financial transaction logs — must be kept for the period required under applicable regulations before deletion is possible.

Transaction records tied to DANA, OVO, and GoPay deposits or withdrawals are retained for the legally required period after account closure. After that window, records are securely deleted or anonymised in line with our data policy.

We send a notice to your registered email address before any material change takes effect. The notice includes a summary of what changed and the date the new terms apply; continued use of your account constitutes acceptance.

Access depends on local law and is available only in eligible regions. We do not make legal determinations on behalf of individual users; check your local rules before opening or continuing to use an account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.